电子商务交货通知和退货确认电子邮件模板

Dear [customer’s name],

Thank you for shopping with us. Your order number [number] has shipped. You can review the order details below:

INFORMATION ABOUT ORDER [NUMBER]
Order number: [number] placed at [time and date]
Payment: [payment method]
Shipping number: [number] sent by [courier’s name]

DELIVERY ADDRESS
[Delivery data provided by the customer]

Value of products:
Shipping cost:
Payment cost:
Paid:

Hassle-free returns

If you want to invoke your right to return a purchase without giving a reason, our returns system makes the process simple and safe.

Button: [Return the package]

Best,
Customer Service at [company’s name]

Attention: Before picking up your package, please check that it has not been damaged or tampered with. If the package is damaged, and you are afraid that the parcel may have been opened before it was delivered to you, remember to create a ticket with the courier. Only this way can we determine the guilty party and, if applicable, return your money or arrange another shipment.

Hi [customer’s name],

Your order [order number] has been delivered to [name of collection point].

You can pick it up at [collection point address] before [date].

All the best,
[Company]

Hello [customer’s name]

We have received your return request. Thank you for the information!

You can now prepare your return package and wait for the courier to pick it up.

As soon as we receive the package from you with the returned [name of the product(s) ordered], we will refund your money. Refunds take a maximum of [X] days.

Do you have any additional questions? Click this link to read our Frequently Asked Questions section: [Link to FAQ]

Regards,
The [company’s name] Team

RETURN OF ORDER [order number] HAS BEEN ACCEPTED!

Hi [customer’s name]

We have accepted the return of your order number [order number].
——————————————————–

The package contained the following items:

Product 1: [product name]
Price:
Quantity: X
Product Code: [code]
Product 2: [product name]
Price:
Quantity: X
Product Code: [code]
Product 3: [product name]
Price:
Quantity: X
Product Code: [code]

——————————————————–

The refund will be added to your account within the next [X] business days.