电子邮件模版
客户反馈回复邮件模板

客户反馈回复邮件模板

本页提供客户反馈回复模板，涵盖正面、负面和中立反馈的回复技巧，强调回复客户反馈对品牌声誉和客户关系的重要性。包含10个基础模板，供企业定制使用。

分类:

客户服务

技术:

为什么回复客户的反馈十分重要？如何回复客户反馈 10个基础的客户反馈回复模板一般客户反馈回复对中立反馈的回复对积极评论的回复对只做出评分的积极评论的回复对负面评论的回复对只做出评分的负面评论的回复回复一个虚假/垃圾评论回复一个提到团队成员的积极评论回复一个提到团队成员的消极评论回复反馈调查顾客反馈-常见问题顾客反馈是什么样的？顾客反馈包含哪些类型？为什么应该关注顾客反馈？

免费试用

没有附加条件

.ladesk.com

Choose your region (datacenter location)

Americas (US)

Europe & Africa (EU)

Asia & Pacific (SG)

Data centre changes are not possible after account creation.

通过注册，我接受条款和隐私政策.

被最优秀的企业所信赖

4.8/5

5/5

虽然越来越多的企业已经认识到持续收集和分析客户反馈的重要性，但大多数企业仍然难以实施一个有效的反馈跟踪系统，更少有企业会有一个明确的策略来处理负面的反馈。以下是您应该如何回复客户反馈的原因和方法，包括负面和正面的反馈，以及10个反馈跟进回复模板，您可以使用其中一个作为基点，再自定义自己的回复。

为什么回复客户的反馈十分重要？

虽然通过调查和问卷跟踪客户提供的反馈很重要（因为这表明您重视他们的意见，并且愿意接受他们的建议），但回应公众的评论更加重要。根据Invesp收集的数据，90%的客户在访问商业网站之前会阅读在线评论，而88%的客户对这些评论深信不疑，就像他们相信个人的推荐一样。

BrightLocal的本地消费者评论调查还显示，在阅读评论的消费者中，97%的人会浏览商家对评论的回复。您的回应方式会改变客户对您业务的看法，影响您的品牌声誉，并影响潜在客户的购买决定。

邮件模板自定义 — 保存我们的客户反馈回复电子邮件模板，并将它们从LiveAgent发送出去

如何回复客户反馈

尽快回复—根据ReviewTrackers的调查，53%的客户希望商家在一周内能回复负面评论。
使用模板的时候—个性化每个回复，其中包括客户的名字并要涉及到他们的特别关注点。
不要把负面反馈当成是针对您个人的—回复时要保持尊重和保持专业的语气。
永远感激客户愿意花时间表达他们的反馈，确保他们知道您非常欣赏他们所做的事情。
不要忽视积极的反馈 – 之后写一封简短的感谢信，让他们知道您很乐意再次为他们服务。
当回复中立的反馈时 – 向客户询问更多的信息，找出可以改进的地方，让他们有更好的体验。
在回复负面的反馈时 – 为客户的负面体验道歉，表达您的同理心，沟通您下一步解决问题的步骤，并提供合理的赔偿（如果合适的话）。
当涉及到线上的评论– 不论是正面的还是负面的评论都要进行回复。《哈佛商业评论》的一项研究发现，回复客户的评论会带来更好的评级。
公开回复线上的评论，但在特定的时候，可以让评论者给您发送邮件或打电话，来讨论您该如何改正错误。
虚假评论/垃圾评论 – 一旦您标记或是报告了虚假的评论，您可以发布一个回复，让浏览您评论的潜在客户知道您看到了虚假的评论，并且正在处理。

Capterra LiveAgent客户反馈回复 — LiveAgent在评论门户网站Capterra上的客户反馈回复

10个基础的客户反馈回复模板

不管您在处理什么样的客户反馈 – 积极的，负面的，中立的 – 现成的反馈跟进回复模板可以使回应的过程更加容易。下面是10个反馈回复模板的例子，您可以用它们来自定义您自己的反馈回复模板。

一般客户反馈回复

Hello [Name],

Thank you for choosing us as your dedicated [product description] provider.

We are extremely grateful that you took the time to send us your feedback about our [Product/ Service]. I read through your feedback carefully, and consider your suggestions to be very insightful. I will pass it on to our product development team to see if they could implement any of these changes in the upcoming releases. I’ll be sure to keep you updated.

Thanks once again and looking forward to hearing more from you.

Cheers,
[YOUR SIGNATURE]

对中立反馈的回复

Hello [Name],

Thank you so much for sharing your experience with [Product/ Company]. Your feedback helps us improve our product/ service for everyone.

If you’d like to discuss how we could’ve made your experience better, please call us at [phone number] or reply to this email. We look forward to hearing from you!

Thanks again,
[YOUR SIGNATURE]

对积极评论的回复

Hello [Name],

We are incredibly grateful that you took the time out to share your feedback with [Company/ Product/ Service]. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!

We look forward to serving you again soon.

Best,
[YOUR SIGNATURE]

对只做出评分的积极评论的回复

Hi [Name],

We’re so happy that you are pleased with [Product/ Service]. [Company name] strives to deliver the best customer experience, and it makes our day to know we have accomplished just that.

Best,
[YOUR SIGNATURE]

对负面评论的回复

Hello [Name],

Thank you for your feedback and for bringing this to our attention. I’m so sorry to hear of your less than satisfactory experience with [Product/ Service] and hope you will accept our sincerest apologies.

Could you please let me know what specific issues you’ve encountered? I’d love to help where I can and pass along your suggestions to our team, but I need just a bit more information from you.

I understand how disappointing it can be [to sign up for a service/ purchase a product] and not have it meet your expectations, so hopefully, we can get this sorted out. If not, I’ll be happy to issue you a refund.

Please give us a call at [phone number] or reply to this email with more information so that we can make things right for you.

Thank you for your business,
[YOUR SIGNATURE]

对只做出评分的负面评论的回复

Hello [Name],

We’re so sorry to hear your experience was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information. If you’re open to discussing your experience further, we can be reached at [phone number/ email address].

Regards,
[YOUR SIGNATURE]

回复一个虚假/垃圾评论

Hi [Name]

We cannot find any record of you in our system and your review violates [Review Site] policies so we have flagged it for removal.

If you are using another name that is not recorded in our database, please feel free to reach out to us. For any other questions or concerns, you are welcome to contact us at [email address/ phone number].

Best,
[YOUR SIGNATURE]

回复一个提到团队成员的积极评论

Hi [Name],

Thank you so much for the excellent feedback. We are happy that you enjoyed your experience with us. You’re right, [Team Member] is always going above and beyond to ensure our customers receive the best possible service they can. We’ll be sure to share your praises with them.

Looking forward to serving you again soon!
[YOUR SIGNATURE]

回复一个提到团队成员的消极评论

Hello [Name],

Thank you for bringing this to our attention. I’d like to sincerely apologize for the experience you had with [Agent Name]. We strive for excellence in customer service, but it’s clear we missed the mark in your case.

As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.

That being said, if there’s anything else that I can help you with at the moment, please feel free to reach out and I would be more than happy to help. We do appreciate your business and hope to earn back your trust.

Thanks again,
[YOUR SIGNATURE]

回复反馈调查

Hi [Name],

Thank you for taking the time to complete our recent survey. Your responses will help us serve you and our other users in the future. We truly value your feedback and look forward to hearing more from you more often.

In the meantime, if you have any questions, concerns, or further suggestions, don’t hesitate to let us know by replying to this email – we’ll be happy to help!

Regards,
[YOUR SIGNATURE]

顾客反馈-常见问题

顾客反馈是什么样的？

顾客反馈是用户花时间对所用产品的思考。根据顾客对产品的看法，可以对产品做出改进，这一点很重要。

顾客反馈包含哪些类型？

顾客反馈有两种类型：要求和非要求的反馈。要求反馈指的是你向顾客提出反馈要求。可以通过问卷、面谈的形式获取顾客反馈。非要求反馈指的是顾客在没有您要求的情况下提出的反馈。还可以通过观察顾客对产品或服务的反应获取非要求的反馈。

为什么应该关注顾客反馈？

如果顾客对您的产品和服务满意，他们可能会把您的品牌介绍给其他朋友。而且，如果顾客感到满意，会成为公司的忠诚顾客，长久支持您的业务发展。

Discover all that LiveAgent help desk software has to offer. Save our feedback response email templates, and send them out directly from your agent panel.

Free Trial 安排演示

{ “@context”: “https://schema.org”, “@type”: “FAQPage”, “mainEntity”: [{ “@type”: “Question”, “name”: “What is good customer feedback?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Good customer feedback is when people take time to give their thoughts on a product they use. It’s important to know what customers think of your product and how to improve it.” } }, { “@type”: “Question”, “name”: “What are the types of customer feedback?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “There are two types of customer feedback: solicited and unsolicited. Solicited feedback is information you ask for from customers. You can request feedback through surveys, exit interviews, and questionnaires. Unsolicited feedback is information customers provide to you without your asking for it. You can also get unsolicited customer feedback by observing customer reactions to your product or service.” } }, { “@type”: “Question”, “name”: “Why should you pay close attention to customer feedback?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “If customers are satisfied with your support team and the service you provide, they are more likely to recommend your company to their friends. And, when customers are satisfied, they are more likely to be loyal and continue to support your business.” } }] }

返回模版免费创建账户