在当今的数字化时代,我们在各种平台、门户、工作空间都有着大量的账号。理想情况下,用户应该为每个账号选择不同的密码以防止被滥用或黑客攻击。然而,许多用户会因为忘记密码而无法访问他们的账号。有些用户哪怕每个账户都用的是同一个密码,有时也会忘记。
因此,让用户和客户服务代理都能轻松地完成这个过程是至关重要的。这可以通过自动化过程来实现。这对您的团队来说是一个游戏规则改变者,因为他们将能够专注于更复杂的任务,而不是花时间在重置密码上。
自动重置密码的最好且最有效的方法就是通过电子邮件。
密码重置邮件是发送给登录客户门户账户时遇到问题的用户的消息。电子邮件中包含他们的电子邮件或登录信息,以及一个链接,该链接会把他们重新定向到一个安全的页面,在该页面他们可以更改密码。或者在当系统检测到有人多次试图访问他们的账户并失败时,密码重置邮件也会被发送。
通常,它是一封简短的电子邮件,通知收件人有人要求重置密码,并描述了他们应该采取什么行动来继续设置新的密码。
出于安全考虑,这封邮件应该还包含一句话,通知收件人如果没有请求重置密码就请忽视这封邮件。
Resetting your password is easy.
Just press the button below and follow the instructions. We’ll have you up and running in no time.
[buton]
If you did not make this request then please ignore this email.
Use your secret code!
[code]
Click on the button below and enter the secret code above.
[button]
If you did not forget your password, you can ignore this email.
There was a request to change your password!
If you did not make this request then please ignore this email.
Otherwise, please click this link to change your password: [link]
Reset my password [link]
If you did not forget your password, please disregard this email.
Hello [name],
Somebody requested a new password for the [customer portal] account associated with [email].
No changes have been made to your account yet.
You can reset your password by clicking the link below:
If you did not request a new password, please let us know immediately by replying to this email.
Yours,
The [company] team
You recently requested to reset the password for your [customer portal] account. Click the button below to proceed.
[button]
If you did not request a password reset, please ignore this email or reply to let us know. This password reset link is only valid for the next 30 minutes.
Thanks, the [customer portal] team
If you did not request a password change, please feel free to ignore this message.
If you have any comments or questions don’t hesitate to reach us at [email to customer portal support team]
Please feel free to respond to this email. It was sent from a monitored email address, and we would love to hear from you.
Someone requested a new password for your [customer portal] account.
[button]
If you didn’t make this request, then you can ignore this email 🙂
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