在当今的数字化时代,我们在各种平台、门户、工作空间都有着大量的账号。理想情况下,用户应该为每个账号选择不同的密码以防止被滥用或黑客攻击。然而,许多用户会因为忘记密码而无法访问他们的账号。有些用户哪怕每个账户都用的是同一个密码,有时也会忘记。
因此,让用户和客户服务代理都能轻松地完成这个过程是至关重要的。这可以通过自动化过程来实现。这对您的团队来说是一个游戏规则改变者,因为他们将能够专注于更复杂的任务,而不是花时间在重置密码上。
自动重置密码的最好且最有效的方法就是通过电子邮件。
密码重置邮件是发送给登录客户门户账户时遇到问题的用户的消息。电子邮件中包含他们的电子邮件或登录信息,以及一个链接,该链接会把他们重新定向到一个安全的页面,在该页面他们可以更改密码。或者在当系统检测到有人多次试图访问他们的账户并失败时,密码重置邮件也会被发送。
通常,它是一封简短的电子邮件,通知收件人有人要求重置密码,并描述了他们应该采取什么行动来继续设置新的密码。
出于安全考虑,这封邮件应该还包含一句话,通知收件人如果没有请求重置密码就请忽视这封邮件。
Resetting your password is easy.
Just press the button below and follow the instructions. We’ll have you up and running in no time.
[buton]
If you did not make this request then please ignore this email.
Use your secret code!
[code]
Click on the button below and enter the secret code above.
[button]
If you did not forget your password, you can ignore this email.
There was a request to change your password!
If you did not make this request then please ignore this email.
Otherwise, please click this link to change your password: [link]
Reset my password [link]
If you did not forget your password, please disregard this email.
Hello [name],
Somebody requested a new password for the [customer portal] account associated with [email].
No changes have been made to your account yet.
You can reset your password by clicking the link below:
If you did not request a new password, please let us know immediately by replying to this email.
Yours,
The [company] team
You recently requested to reset the password for your [customer portal] account. Click the button below to proceed.
[button]
If you did not request a password reset, please ignore this email or reply to let us know. This password reset link is only valid for the next 30 minutes.
Thanks, the [customer portal] team
If you did not request a password change, please feel free to ignore this message.
If you have any comments or questions don’t hesitate to reach us at [email to customer portal support team]
Please feel free to respond to this email. It was sent from a monitored email address, and we would love to hear from you.
Someone requested a new password for your [customer portal] account.
[button]
If you didn’t make this request, then you can ignore this email 🙂
Ready to put our password reset email templates to use?
LiveAgent is the most reviewed and #1 rated ticketing software for small to medium-sized businesses. Try automating password reset emails today with our free 30-day trial. No credit card required.
Join our community of happy clients and provide excellent customer support with LiveAgent.
我们的网站使用cookies。点击继续我们将默认为您允许我们将cookies部署在我们的网站上。 隐私和cookie政策.
Answer more tickets with our all-in-one help desk software. Try LiveAgent for 30 days with no credit card required.
Hello, I’m Andrej. We’re thrilled to invite you to an exclusive software demo where we’ll showcase our product and how it can transform your customer care. Learn how to achieve your business goals with LiveAgent or feel free to explore the best help desk software by yourself with no fee or credit card requirement.
Andrej Saxon | LiveAgent support team