追加销售和交叉销售是提升销售额的简单策略。本页提供相关邮件模板及建议,帮助您提高销售利润。立即使用这些模板,增加高达30%的收益,不再浪费时间!
您可能不熟悉交叉销售和追加销售的概念,或者可能混淆了这两个术语。然而,我们想与您分享一些简单的建议:这两种方法都能帮助您创造更多的销售额。几乎所有的网上店铺都会使用这些策略,您也应该这样做!
如果您在网上购物,您肯定已经遇到了不同的交叉销售和追加销售策略。您可能已经注意到了其中的一些,但是很多都是非常微妙的,以至于当您买了一件东西之后,您就会去想为什么您会花这么多的钱。
交叉销售是指向(潜在的)客户提供一种与他们想要购买的产品相配套的产品。例如,如果一个客户正在购买一个电脑鼠标,那么建议他们购买一个新的鼠标垫或键盘就是交叉销售。
追加销售是一种营销和销售技术,包括向潜在客户或客户提供与他们想要购买或已经购买的产品或服务相类似但价格更高的产品或服务。这可以算是升级或者是算是附加组件。
在这些定义中,我们提到了客户和潜在客户:您必须考虑到这些技术不仅用于现有客户。您也可以使用这些方法来鼓励潜在客户花费更多的钱。
为了确保您的交叉销售和/或追加销售活动能带来结果,请遵循两条黄金法则:
对于交叉销售:商品必须是互补的。您提供的产品或服务必须“齐头并进”。正如上面所提到的,如果您的客户正在购买电脑配件,不要给他们提供其他不相关的电子产品,比如烤面包机或搅拌机。
对于追加销售:产品应该提供额外的价值。提供的产品或服务必须通过为用户提供额外的好处而具有明显更高的价值。比如,如果您的客户想购买一部手机,您可以提供给他们对应的升级版(更大的存储空间,更好的相机质量,电池寿命等)。
销售额大幅增长:如果您实时交叉销售策略,您的销售额可能会提高30%,这是一个相对可观的数字,可以使大多数公司的情况完全不同。
为消费者提供价值:通过向您的客户提供更个性化的产品,他们会对您的业务更满意。毕竟,客户之所以渴望个性化,是因为企业足够地关心他们,并了解他们的兴趣所在。
提高客户忠诚度:当您满足客户的所有需求时,您的客户会对您的公司更加忠诚。他们会回来购买您的其他产品,因为他们知道他们能够找到自己想要的东西。
那么交叉销售和追加销售的最佳方式是什么呢?最好的方法之一是通过邮件通知您客户相关的优惠。下面我们收集的邮件主题行和邮件模板将帮助您起步。
We noticed that you left your shopping cart full of cool stuff.
We think you could add a few more things to make sure you’ve got everything you need for [what items are used for].
Here’s a list of products that you might want to consider adding to your cart before you complete your purchase:
[A List of products with pictures]
We hope this helps!
You bought [product] recently.
As it’s just one part of our [collection] line, I thought you should know that you can get additional products that will make your experience with [product] even better.
Here’s what we’ve got for you:
[A List of products with pictures]
Think it through, and let us know if we can do anything more for you.
And remember that you can test our products for 30 days and return them if you are not satisfied.
[Button] Check out our returns policy.
Free shipping. Free returns.
We noticed that you’ve been using [product(s)/service(s)] for quite some time. We’re super grateful that you trust us with helping you [what product is helping with].
I’m reaching out today with a small tip about the upgraded version of [product/service].
By purchasing [upgraded version], you’ll get [value the new version brings].
Think about it. I’ll be happy to answer any of your questions.
In the last few months, we’ve refreshed the [product line/certain product].
You bought the previous version on [date of the previous purchase], so I thought I should let you know that you can now take your experience with [company] products to the next level.
We’ve added [X] new feature(s) and improved [Y] process(es).
Not to mention that we started a community forum for [product] users.
If you want to check out what’s so great about the new [product], just hit the button below:
[Button] Show me what’s new
为了确保您的追加销售/交叉销售策略是有效的,您需要在您的信息中呈现个性化的报价。不要试图向所有人交叉销售所有东西,因为这根本是不可行的。根据客户当前或历史购买情况以及他们的偏好调整报价。您的电子邮件还应该包括您想向客户或潜在客户推荐的其他项目的图片——不要只依赖文本。
因为它会对您公司的下限产生积极的影响。追加销售和交叉销售是一种策略,可以帮助您以简单而实用的方式获得更多的销售。这些技术的主要优点是销售过程是100%个性化的,客户会觉得您真的在尽一切努力改善他们的体验,使他们的生活更容易。
追加销售/交叉销售活动的结果取决于许多因素。这就是为什么有些公司比其他公司做的更好。比如,亚马逊大约35%的收入来自交叉销售(source),所以这种技术显然更适合他们。Invespo表示,个性化交叉销售占收入的26%(source)。
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