什么是电话工单？

Every phone call from a customer to the helpdesk is archived in the form of a ticket. The ticket contains information about the caller, the agent, and the conversation between them. When another call concerning the same topic is made, information about it is added to the previous ticket.

Ticketing is important for keeping track of all the actions. Not only phone calls, but also emails and other means of communication are turned into tickets. This helps to maintain unity and order among all channels. To ensure the highest quality of service, implement ticketing best practices.

返回术语表免费创建账户

在了解完电话工单的详细信息后，您可能会对工单详情感兴趣。这篇文章将深入讲解工单的具体细节，帮助您进一步改善客户服务。另外，您还可以了解附件的功能，这不仅能增强您的沟通能力，还能更好地利用实时代理的便利。通过这些资源，您将更全面地掌握如何提高服务质量。