什么是客户满意度评分?
客户在他们的工单被解决后可以提供反馈。通过简单的调查问卷就可以完成反馈,问卷有两个选择:好评分或怀评分。如果客户希望表达他们的想法还可以提供评论。客户满意度评分是了解代理效率的绝佳方法。
只有客户才能评分,代理不可以,哪怕他们申请了工单。
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