什么是联系中心软件？

联系中心软件是发送不同渠道（例如电子邮件、电话、实时会话、社交媒体等）客户联系信息至客户服务代表的技术。它能够提升联系中心的效率和生产率。

联系中心是企业的一部分，主要用于与客户的沟通。联系中心还提供关键指标报告。用户可以设置某些规则，帮助代理更轻松地处理特定类型的询问和问题。

Frequently Asked Questions

What is contact center software?
Contact center software is a technological tool that increases the effectiveness and efficiency of the customer service team. Thanks to the use of such software, the contact between the customer and the customer service agent is easier and more efficient.
Does LiveAgent provide contact center software?
LiveAgent is primarily a software for contact centers. It provides multichannel contact center solutions for help desks, offering features such as support for phone calls, mailboxes, chats and social media. This comprehensive software enables better contact with the client, ensuring a seamless customer service experience.
What are the must-have contact center software?
A good software for the customer service center should have an automatic call distributor. Thanks to this functionality, the client will quickly find the right agent. The second important feature is multi-level IVR which allows callers to easily select the section they want to contact. A useful feature is to route clients to agents according to their skills and create custom connection queues that allow them to connect to the appropriate agents. An unquestionable advantage of the customer service center software is the possibility of synchronization with CRM and other business tools.

在了解了如何使用联系中心软件后，您可能会对什么是联系中心即服务？感兴趣。这篇文章将为您解答其工作原理和优势，帮助您更好地选择合适的服务。

如果您想深入探讨联系中心与呼叫中心的区别，联系中心和呼叫中心的区别是什么？这篇文章将为您提供详细的比较，让您更清楚两者的差异。

对不同类型的联系中心感到好奇？您可以阅读虚拟联系中心和内部联系中心的介绍，了解它们的特点及适用场景。

最后，联系中心即服务的益处是什么？这篇文章将展示选择这种服务的多种好处，让您在提升客户服务方面做出明智的决策。